Flagship program
Customer Success Academy
Fouriva's professional training program for customer success. Build practical CSM skills, work through real-world exercises and prepare for your next career step.
Program levels
A clear path from associate to leader.
- Level 1Now enrolling
Associate Customer Success Professional
For people entering customer success or moving from support, sales or account roles.
Register your interest - Level 2Coming soon
Customer Success Management Professional
For practising CSMs building strategic account and portfolio management skills.
- Level 3Coming soon
Strategic Customer Success & Leadership
For senior CSMs and leaders shaping customer success strategy and teams.
Level 1 format
A six-week virtual cohort.
Learn live with a small group, with time between sessions to apply what you've learned.
- Six weeks
- A structured program delivered over six weeks.
- Fully virtual
- Live online sessions you can join from anywhere.
- Cohort-based
- Learn alongside peers in a small group.
- Career-focused
- Practical work and preparation for CSM roles.
Curriculum overview
What you'll cover in Level 1.
- Week 1
Foundations of Customer Success
What customer success is, how it differs from support and account management, and the CSM role.
- Week 2
The Customer Lifecycle
Onboarding, adoption, value realization and renewal.
- Week 3
Onboarding & Adoption
Running kick-offs, success plans and driving product adoption.
- Week 4
Customer Health & Retention
Health scoring, early churn signals and retention playbooks.
- Week 5
Communication & Relationships
Stakeholder mapping, business reviews and handling difficult conversations.
- Week 6
Metrics & Career Preparation
Core CS metrics, a capstone exercise and preparing for the job market.
Practical exercises
Learn by doing.
- Build a customer success plan for a sample account
- Design an onboarding journey
- Create and interpret a customer health score
- Role-play a business review and an at-risk conversation
- Complete a capstone case study
Career preparation
Get ready for the role.
- Understand CSM roles, responsibilities and career paths
- Present your capstone work as a portfolio piece
- Prepare for common customer success interview questions
- Position your existing experience for CS roles
Interested in the next Level 1 cohort?
Register your interest and we'll share dates and details when they're confirmed.